inMotion recommends Google Chrome for the best user experience. In order to make Google Chrome your default browser, follow the instructions for your current operating system here.
inMotion recommends Google Chrome for the best user experience. In order to make Google Chrome your default browser, follow the instructions for your current operating system here.
inMotion works best if you have cookies enabled for your browser. To learn how to enable cookies, follow the links below for your applicable browser.
Google Chrome
https://support.google.com/accounts/answer/61416
Internet Explorer/Microsoft Edge
http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Mac OS Safari
https://support.apple.com/kb/PH21411
If something in the system isn't working the way you expect it to-- a file isn't uploading, a button isn't working, a comment isn't saving, etc.-- try clearing your browser cache, as it is often the solution and a necessary first step in troubleshooting.
When you visit a web page, your browser creates a temporary cache of the website data, which helps your computer load it more quickly on future visits. If there are conflicts between the cached version and most current version of a website, it can cause trouble with the way certain elements load or function.
Here's how to clear the cache in each browser we support. When clearing your cache, be sure to select a time range of "From the beginning of time", "Everything", "All", etc.
You can use these keyboard shortcuts to clear your cache in all browsers except Safari:
Win - CTRL + Shift + Delete
Mac OS - Command + Shift + Delete
For security reasons, the inMotion application will automatically log you out after 4 hours of inactivity. When in the Review + Approval environment, your session will remain active until you submit your review or exit.
You can reset your password directly from the inMotion login page. Click the "Forgot Password" link below the login button and you will be asked to enter your username. Once you've entered your username, the system will then send you an automated email with a link to set your new password.
If you've forgotten your username, click the "Forgot Username" link below the login button and the system will request your email address. You will then be emailed your current username. Follow the steps above if you have also forgotten your password.
If you've forgotten your username and email address, you can contact your administrator to resend your inMotion credentials.
Locked out of your account from too many login attempts? Use the "Forgot Password" link to unlock your account.
As an inMotion user, you can update your password any time by clicking your name in the upper right hand corner of the screen. From there, go to the 'Password' tab, enter your new and old password accordingly, and click 'Save Changes.'
inMotion imposes character limits on the following parts of the application: