Troubleshooting

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Software Requirements
Basic Requirements Desktop Web Browser : inMotion is supported in the latest versions of Google Chrome, macOS Safari, Mozilla Firefox, Microsoft Internet Explorer, and Microsoft Edge. Note: Text annotation tools within Review + Approval are not s...
How to Embed Fonts in Microsoft PowerPoint
When uploading a PowerPoint as a proof, you may find that certain fonts are rendering differently in the review environment than on your computer. This is normally due to an unsupported font set. If you would like to avoid saving your PowerPoint sli...
Uploading Excel Files for Review
When uploading Microsoft Excel files for review, it is highly recommend to 'Save As...' a PDF file.  Due to the large, customizable content areas within Excel documents, including multiple sheets, you will be unable to control the way ...
Undeliverable Emails
If you or your users are experiencing issues with the deliverability of emails from inMotion, we can work with your IT department to make adjustments to your email authentication protocols.  Start by asking your IT department to add the inMoti...
Whitelisting inMotion
If your company's security or firewall settings have restrictions on sites you can access, it may be necessary to whitelist specific domains and/or email addresses. Web Domains YourSubDomain .inmotionnow.com app.inmotionnow.com review.inmo...
Why aren't some letters showing in the review environment?
Occasionally, a font used within a PDF contains characters that are lost in the PDF conversion and cannot be displayed in the Review Environment. The result is that some characters in certain fonts may appear as a square character when using the tex...
Receiving an I/O Error When Uploading a Proof
An I/O error usually means that a setting on your machine or local network is blocking access to our converters. If you need to upload the proof immediately, start by trying a different browser to see if that resolves the issue.  Ultimately, y...
Unable to Start a New Job Request
If you log in to your My Job Launches workspace and the green Start New button is grayed out, it is because you have not been given access to any job launch forms. If you're a inMotion User, this must be done in your User record. If you a...