Troubleshooting

Here are our basic system requirements to run inMotion.

When uploading a PowerPoint as a proof, you may find that certain fonts are rendering differently in the review environment than on your computer.

It is highly recommend to convert all Excel content to PDF files for upload for review.

If you or your users are experiencing issues with the deliverability of emails from inMotion, we can work with your IT department to make adjustments to your email authentication protocols.

If your company's security or firewall settings have restrictions on sites you can access, it may be necessary to whitelist specific domains and/or email addresses.

Rasterize your documents to ensure that all fonts render correctly in the review environment.

An I/O error usually means that a setting on your machine or local network is blocking access to our converters.

Can't click on Start New? Learn why.

Incognito Mode is a function that prevents web browsers from storing internet history, cookies, and site data.

If you see duplicated text in certain fields after saving changes on a new request, or viewing a submitted job launch request, this issue was caused by a third-party browser extension, Grammarly.

Why does Excel display an unsafe or corrupt file error?